Frequently Asked Questions

Add products to your quote list on this site or call 519 904 4932. Every home and configuration is different, so we confirm details first and give you a real number — usually the same business day. There is never an obligation.

Yes. For stairlifts, home lifts, ramps and bathroom conversions we visit your home, measure, and recommend what actually fits — free, with no obligation to buy.

Often, yes. Ontario's Assistive Devices Program (ADP) can cover a significant portion of eligible mobility equipment when prescribed by an authorized therapist, and we process ADP applications for our customers regularly. Veterans Affairs, WSIB and some private insurers can also apply. Call us and we will walk you through what fits your situation.

We serve Simcoe, Grey, Bruce and Dufferin County from our Thornbury showroom — including Collingwood, the Blue Mountains, Owen Sound, Meaford, Wasaga Beach and surrounding communities.

A straight stairlift is typically installed in a few hours, often within days of your assessment. Curved stairlifts use a rail built to your exact staircase, so allow a few weeks from measurement to installation day.

Yes — modular ramps, hospital beds, commodes and other recovery equipment are available on weekly and monthly rental terms. Renting is often the right answer after surgery or for visiting family.

Our own local team — not subcontractors. The people who assess your home are the people who install and service your equipment afterwards.

Yes. We are the local service depot for the brands we carry, including Savaria lifts. Repairs, maintenance plans and warranty work are all handled from Thornbury.

Yes. The Canadian-made Quick Tub walk-through insert converts the tub you already own into a step-in shower in about two hours — and the drop-in cap turns it back into a full bath in seconds.

A stairlift carries a seated rider along the staircase. A through-floor home lift travels vertically between two floors through a capped opening — the right choice for wheelchair users or anyone who wants full-floor access without using the stairs at all.

Safe slope is about one foot of ramp per inch of rise for independent wheelchair use — a 24-inch porch usually needs around 24 feet of ramp with landings. We measure the rise at your door and design the layout around your yard.

Absolutely. The Thornbury showroom at 59 Arthur St W has stairlifts you can ride, lift recliners you can sit in, and bathroom conversions you can step into. Drop in during opening hours or book a time.